Operations Manager

Permanent employee, Full-time · Chicago, USA

Your mission

As a Operations Manager, you are responsible for overseeing and coordinating the technical activities of Kern Precision Inc. (KPI). This includes planning and directing projects, managing resources, and ensuring that technical solutions are implemented effectively. You may also be involved in budgeting, hiring, and training staff, as well as collaborating with the Headquarter in Germany to ensure that technical systems are integrated and aligned with organizational goals. Overall, you are playing a crucial role in ensuring that the team delivers high-quality technical solutions that meet the needs of the organization and exceeds its customers expectation.

Job description:
You will manage a team of technical professionals and work closely with other departments such as sales and finance to ensure the smooth functioning of the organization.

Key Responsibilities:

Develop and implement service standards and procedures to ensure optimal performance of equipment and processes including Application development support and operator training
Setting up and maintaining the service desk
Develop lasting customer relationships and improving response and delivery times
Lead and manage a team of technical professionals, providing guidance, training, and support as needed.
Collaborate with other departments, including production, engineering, and quality control, to identify and resolve technical issues.
Conduct regular assessments of equipment and processes, identifying opportunities for improvement and making recommendations for upgrades or modifications.
Manage budgets and resources, ensuring that technical operations are cost-effective and efficient.
Strong communication with customers and coordination of larger scale projects, quality management and surveying the customer experience with KPI.
Creating detailed reports and metrics to measure the efficiency of the organization and customer satisfaction.

Your profile

Requirements:

Bachelor’s degree in Engineering or related field.
Proven experience as a Technical Manager or similar role in an industrial setting.
Strong technical knowledge and understanding of industrial equipment (machine tool industry) and processes.
Excellent leadership and management skills, with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with other departments and stakeholders.
Strong analytical and problem-solving skills.
Ability to manage budgets and resources effectively.
Knowledge of industry standards and regulations.
Familiarity with project management methodologies.

Why us?

Health and dental insurance
401k with company match
Paid time off and paid holidays
Company cell phone and laptop

Apply for this job

About us

KERN designs and manufactures high-end milling machines, capable of achieving the tightest tolerances and best surface finishes in the industry. KERN has been a successful brand since 1962, with our factory located in the Bavarian Alps in beautiful southern Germany. KERN has always been privately owned and as a result there is a strong commitment to the quality of products and processes. With a low hierarchy the company can adjust quickly to markets needs and changing environments. The most important value at KERN is a highly motivated and capable team. The success KERN experienced in the past could not have been accomplished without the efforts of KERN’s employees. It is a high priority for KERN to provide a welcoming company culture and abundant opportunities for development and personal growth.

KERN Precision has grown steadily in the US for over 15 years, becoming the largest subsidiary of KERN Microtechnik. KERN Precision’s customers find success in the most exciting and demanding applications, both in well established and emerging industries. With a growing customer base, it's KERN's mission to provide top-tier service to keep machines up and running. We are looking for an applicant who is engaged and curious about new technologies, and who is excited to learn and expand professional and personal skills.

Aufgaben

Develop and implement service standards and procedures to ensure optimal performance of equipment and processes including Application development support and operator training
Setting up and maintaining the service desk
Develop lasting customer relationships and improving response and delivery times
Lead and manage a team of technical professionals, providing guidance, training, and support as needed.
Collaborate with other departments, including production, engineering, and quality control, to identify and resolve technical issues.
Conduct regular assessments of equipment and processes, identifying opportunities for improvement and making recommendations for upgrades or modifications.
Manage budgets and resources, ensuring that technical operations are cost-effective and efficient.
Strong communication with customers and coordination of larger scale projects, quality management and surveying the customer experience with KPI.
Creating detailed reports and metrics to measure the efficiency of the organization and customer satisfaction.

Profil

Requirements:

Bachelor’s degree in Engineering or related field.
Proven experience as a Technical Manager or similar role in an industrial setting.
Strong technical knowledge and understanding of industrial equipment (machine tool industry) and processes.
Excellent leadership and management skills, with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with other departments and stakeholders.
Strong analytical and problem-solving skills.
Ability to manage budgets and resources effectively.
Knowledge of industry standards and regulations.
Familiarity with project management methodologies.

Benefits (alles andere als "μ")

Health and dental insurance
401k with company match
Paid time off and paid holidays
Company cell phone and laptop

Apply for this job

Über uns

Wir ermöglichen große Technologiesprünge durch den Blick aufs kleinste Detail! Als erste bohrten wir ein Loch durch ein menschliches Haar - und verschoben so die Grenzen des Machbaren. Unsere weltweit unerreichte Präzision im Bereich Zerspanung und Präzisionsmaschinenbau bringt seit 1962 Luxusuhren zum Ticken, Teilchenbeschleuniger zum Brummen und Satelliten zum Kommunizieren. Trotz unserer familiären Größe von 270 Kolleginnen und Kollegen sind wir globaler Technologieführer und ausgezeichnet als Top-Innovator und Bayerns best 50. Wir beweisen jeden Tag, dass deutsche Ingenieurskunst weiterhin unerreichte Qualität liefern kann und Kunden sowie der Gesellschaft wichtige Technologien an die Hand gibt.

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Your application!

We appreciate your interest in Demo GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at demodaten@demo.de.